We’ve done the hard work for you
Buying a computer can be a confusing task! Gigabytes, Megabytes, CPU, GPU, solid-state. This is techno-jumble to most people. Trying to compare thousands of available models and brands is a huge time investment, especially if you don’t understand the tech-terms.
The team at Total I.T. has been selling computers for over 14 years. Combining our technical knowledge with the experience of repairing every brand and make of laptop, we know what laptops are quality and what is garbage. We take the time to select a handpicked range of laptops with varying specifications for our clients. We also custom design and build our own desktop computers.
We then take the time to discuss the individual needs of our clients to make the best recommendation for a quality computer that will suit their needs.
We’re a local independent business
By supporting a local independent business, you help support the local community. Since opening in 2006, we have supported the local schools in the Ferny Hills and Ferny Grove area with prize donations for fetes and events. We have sponsored local sports teams, had school-based trainees and work experience placements from local schools, donated to local charities, and supported other local businesses.
We don’t employ sales people
How do you know if you can trust the advice you have been given? Sales-people receive commissions to sell certain brands and products over others, and a sales-person may have little to no technical knowledge. We have heard sales-people working for nation-wide retailers tell customers things that simply are not true! Total I.T. employs no sales-people and staff receive no incentives or commissions to sell or recommend a computer. We are all passionate people who have chosen this as our career because we love technology. You always get to talk to a technician.
We are tech SNOBS!
You won’t find anyone with higher standards than us. Quality is the goal behind everything we do. Our motto from Day 1 has been, “If we wouldn’t buy it for ourselves, we won’t sell it.” We even refuse to sell a product that a customer requests if we don’t think it is good enough.
Our reputation is our success
Combining quality technology with customer service and integrity is the only way to sustain our business. If we sold poor quality items or items that were not suitable for our customer’s needs, people wouldn’t come back. After 14 years of business, we must be doing something right!
We can customise for you
Off the shelf computers purchased at big chain stores are not scalable or customisable, so you may end up paying more, and getting features you don’t need to get the right size drive or CPU. Our desktops are CUSTOMISABLE so you can handpick your CPU, RAM, drive size, Graphics capabilities and more. We can also customise many of the specifications of our laptop range to suit you.
Our desktop computers have DOUBLE the industry-standard warranty at NO EXTRA COST. When you buy a desktop computer built by Total I.T, any the warranty repairs are done by us in our workshop, which means less downtime for you in the unlikely event that something goes wrong. We also facilitate most warranty claims for products sold by us, so you don’t have to jump through any hoops or send products away. Many of our competitors will send a faulty product off to the manufacturer for warranty, which can leave the customer without a working computer or product for weeks or months. Wherever possible, we straight swap a warranty product for you.
We also only sell brands that know have great after-sale support for our customers.