Managing Your Backup

The following backup instructions apply to Veeam image backups setup by Total IT using our default settings. In some situations your backup may be configured differently and some details below may not be relevant. For further information speak with one of our team.

Generally speaking, we configure backups to be run each day at 12pm. If your computer is not powered on or your backup drive is not connected when this time passes, the computer will instead backup the next time it is powered on or the next time your backup drive is connected. If you only want to backup your data weekly or monthly, simply connect your drive when you wish to complete a backup.

To check your backup or to run a manual backup, follow the below steps.

Step 1. Open Veeam
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Click the start button

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Type Veeam on the keyboard

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Click on Veeam Agent for Microsoft Windows

Step 2. Check Recent Backups

A green bar indicates a successful backup. If you see red bars like marked in example 2 below, this means the backup was not successful. Across the bottom of the bars you can see when the backup was last run.

A single failed backup is not cause for immediate concern. If you see a failed backup, connect your backup drive and click Backup Now (if the backup does not automatically start). If the backup continues to fail and you see multiple red bars, contact Total IT on 07 3351 1138 for further advice.

A yellow bar indicates that the backup completed successfully but with a warning. These warnings can be due to the backup drive being almost full or if a file was in use while the backup was completed and couldn’t be backed up. Generally these don’t require any action however if you have any concerns contact Total IT on 07 3351 1138 for further advice.

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This is a successful backup

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This is a failed backup

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To start a manual backup, click Backup Now

Step 3. Disconnect Your Backup Drive

We recommend disconnecting your backup drive from your computer and only connecting it to your computer when backing up. Leaving your backup drive connected permanently exposes it to risks from ransomware viruses or power surges. Some of our customers choose to accept this risk in favour of convenience of having the drive always connected, or because they may forget to connect their backup drive and complete regular backups. If you fall in this category, we recommend the use of cloud storage services like Dropbox or OneDrive which can be a further layer of protection against viruses or equipment failure.

Make sure you don’t disconnect your backup drive from the computer while a backup is in progress. You can tell when a backup is in progress by opening the Veeam Agent application using the instructions above. When a backup is in progress you will see “Backup is in progress” and the % of the backup that has been completed.

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Current backup progress is displayed here

Looking for instructions for your Apple iMac or MacBook backup?

Quick Tips

Here’s some quick tips from the Total IT team to help you manage and protect your backup:

  • Backup Regularly

    Ensure you connect your backup drive regularly. For some people, this means every day. If your data doesn’t change regularly then you can backup weekly or monthly.

  • Don’t leave your drive connected

    Leaving your drive always connected means your backup is exposed to risks from ransomware viruses or power surges. We recommend connecting your drive for backups and then disconnecting it from your PC for safe storage.

  • Check Backups

    Regularly check your backup has been successful by opening the application and looking for green bars. If you see red or yellow bars this indicates a problem or warning.

  • Store Important Files in the Cloud

    As an additional layer of protection, consider using a service like Dropbox or OneDrive to also keep a copy of your important files stored in the cloud as well as on your computer and backup drive.

  • Hard Drives Are Fragile!

    External hard disk drives are fragile and very sensitive to knocks and bumps, especially while powered on. A single drop or knock can be enough to damage a hard disk drive. To protect your important files, make sure you handle your external hard drives with care.