“Something is wrong with my computer! Help!”
In our Ferny Hills workshop, our most popular service is our Assessment Service. This service is designed to bridge the gap between an unidentified problem and finding the best solution.
If you have a computer problem, but you don’t know what is causing it, or what is the best method to resolve it, this is the service you need! After collecting a description of the problem, we begin testing your computer on a hardware and a software level to identify the cause.
Once we have identified the cause of the issue, we contact you to discuss our findings and present you with all the information so you can make an informed decision on the best repair option. If additional parts or labour are required beyond the Assessment Service Fee, this is when we quote you with your options and discuss the various pros and cons of each option.
In a substantial number of situations, we are able to resolve your software issues within the assessment service, without any additional cost to you.
We want our customer’s to feel informed and empowered to manage their technology. Using our experience, tools, professional workshop and our well developed diagnostic processes we can provide you with the information you need to get up and working.
The best part about this service is, we don’t put a time limit on it. We don’t bill this service hourly, which allows us to thoroughly test and come to the right diagnosis, no matter how infrequent or intermittent the issue is. We have seen so many “rush jobs” done in the industry that cause an error to reoccur or a customer to spend money on a repair that isn’t going to be suitable long term. We take the time to be thorough and careful so that we are giving the best possible advice.
Our average repair turn around is only 24-48 hours. This includes all the additional love and care we give to the computer including software clean-ups, cleaning out dust, updating Windows and other tasks that will benefit the computer’s long term health and reliability.
Here are some example scenarios where our Assessment Service are the best option:
- “My computer has been running slow lately and I’m not sure why”
- “My computer won’t turn on”
- “My computer turns on, but gives an error message”
- “My emails are not sending and receiving”